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Rajesh P.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology

Member since August 2018

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1 Review by Rajesh

i placed an online order with payment process through paypal.

i got order confirmation email and after that there was no correspondence.

i had to follow up with their department after 1 week and i was told they did not ship my order because they were waiting for my tel number .

my point is that i had to follow up to be told this . only after that i got to know why my shipment had not been dispatched .

I was also told they sent me an email asking for my # which is not true as i didcheck all my emails and my spam folders etc , they were lying , there was no email sent to me.

This will be my first and last dealing with Thomann . Very unprofessional . I will probably not deal with them again. Very laid back company to deal with .

like the emoticon/ emoji says doesn"t get worse than this !@!!! stay away from such companies .....

i reside in Dubai . UAE
Franziska D. – Musikhaus Thomann e. K. Rep
Dear Rajesh,

We are terribly sorry to read your review.
Usually, if your phone number is missing, you should receive an email from our Team as soon the order has been generated. It is indeed possible that this email is landing in your Spam folder. as it is happening pretty often.
Please contact us at al.international@thomann.de with your customer number, so we can have a closer look on your case and see what we could still do for you.
Accept our sincere apologies for any inconvenience caused
Thomann Team International

Rajesh Has Earned 4 Votes

Rajesh P.'s review of Musikhaus Thomann e. K. earned 4 Very Helpful votes

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