i placed an online order with payment process through paypal.
i got order confirmation email and after that there was no correspondence.
i had to follow up with their department after 1 week and i was told they did not ship my order because they were waiting for my tel number .
my point is that i had to follow up to be told this . only after that i got to know why my shipment had not been dispatched .
I was also told they sent me an email asking for my # which is not true as i didcheck all my emails and my spam folders etc , they were lying , there was no email sent to me.
This will be my first and last dealing with Thomann . Very unprofessional . I will probably not deal with them again. Very laid back company to deal with .
like the emoticon/ emoji says doesn"t get worse than this !@!!! stay away from such companies .....
i reside in Dubai . UAE