Rajesh G.

No empathy. Customer service staff seem to have no training whatsoever in handling customers. They have no clue and when asked to speak to a manager, was told nobody has the time to talk to me as a manager will also tell me the same thing the staff member is telling me. Wow! Simply wow! What a policy. Will never ever be dealing with NZ Post again. I have made two complaints and have received zero response from these guys. I dont know what the staff are trained for or even if these complaints are read by anyone. NZ Post, I hope you read these reviews and understand thag these ratings are not from people who are angry as their parcels got delayed, these reviews are actually for the non-caring, unprofessional and incompetent customer service staff that you have on board your teams. Please re-train them before it's too late. Please read reviews and complaints people are putting on social media about NZ Post and you will realise that these issues are genuine and repetitive. Will definitely keep raising this until I hear back from you guys. Good Luck!