Raj C.

Ordered a Motobecane 529HT Yellow color. Got the bike when it came back in stock. Assembled the bike as needed everything went as normal as usual until I got to the hanger bracket. My hanger bracket was bent and unuseable. I contacted Bikesdirect and got a prompt response and they mailed me another one right away. Larry was tech/customer service guy and he was prompt and very helpful. THe first one hanger he sent out was mis-delivered (the whole neighborhood has been having issues with our mail carrier mis-delivering mail and packages) which I reached out to my neighbors to see if they received it accidentally which they did not. Reached back out to Larry and he sent me another one even though they charged me for the second one (which I understood why) I got the second one promptly (and it wasn't mis-delviered... whew!). Hanger fit on perfectly and finished assembling the bike. Thanks Larry and Bikesdirect!