Raghda O.

I was super excited to find a company that allows returns on used wedding dresses. I emailed the company asking them about expedited shipping as I was leaving the country and needed a dress ASAP. They quoted me $50-$80 for overnight shipping. Then another email saying maybe around $100. The third and final email said $199! I checked on the UPS website (since they only use them) there was nothing for that price. I emailed them telling them that that it was way higher than I was quoted and UPS website has much cheaper prices. Their reply was 'that's how much we charge'. When I complained they basically said take it or leave it! I don't understand how they couldn't give me that quote from the start. They wanted me to pay $25 regular shipping plus $199 expedited shipping and when I objected they said it was company policy. Anyways, I ended up going with the regular shipping but before they shipped it I got an email with a few pictures of the damage to the dress. A few tears here and there that the seller never even mentioned! I finally got the dress today with missing jewels on the belt, torn fabric on buttons and stains on the corset and skirt. I don't know how they even missed it when they performed their 'full and thorough assessment'. I send them an email with everything but they completely brushed me off! No apology, nothing. I knew it was a used dress from the start but if I'm going to pay $1700 then I deserve a well maintained dress! I'm going to send the dress back and just lose the $50 on shipping.