Before signing in I gave them a call and enquired about a studio flat. Mike told me it would become available at the end of the month. With this in mind I signed up and paid the £61.50 fee. I wasn't provided with a hotline number and had to request it after two days. Once I got it, I kept calling over and over in office hours and nobody ever took the calls, my phone even signalled it was an invalid number. I tried calling the standard number and always got the message that the person was unavailable. I sent a message to their mobile phone asking to speak or a refund, and nobody has replied yet. It is indeed a total scam and I will sue them if they don't refund me.