Rafal J.

"To everyone who is thinking of using UPS,
Please don't. Spare yourself time and effort and go with another delivery company.
Using UPS is thus far the worst customer service experience I have ever received.
Not only they have lost my bike during the transport from one depo to another, it has taken 4 weeks to officially' find my package which has been known for all this time that the package was at the another depo.
I felt like it was left up to me to find the bike that UPS has lost!
Not only were the staff I spoke to unhelpful, but to be frank they were lazy and not very resourceful. All they appeared to be doing is shifting the blame from one person to another, and even worse, to a third party. I was not aware this third party until I was told my bike was lost. After several weeks of this ordeal, once the bike had been delivered it was damaged to the point where it could not even be ridden. I was told yesterday that by UPS that someone will be following up on my case. Obviously this has not happened and once again I need to continue my battle with UPS to receive compensation for my damaged goods.
I haven't mentioned before that the once bike was delivered, the package was half ripped and partially opened.
After having the worst experience of my life, I wanted to see whether my case was a one off'. It appears as though UPS is flooded with the bad comments about the service they provide.
It seems quite common that they rarely fulfil their contractual obligations.
Therefore, I would strongly suggest to everyone who is thinking of using UPS, to think twice and go with another delivery company.
Safe to say that none of my friends or work colleagues who either used UPS in the past, or were thinking of using them, won't be doing that anymore.
I hope that this comment will help you avoid going through the same ordeal as I have gone through.
Kind regards"