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1 Review by Rae

DreamWorldTravel

DreamWorldTravel

7/18/18

I used this company as the flights were the cheapest I could find. However the handling of the booking was diabolical. I was told that I would receive my tickets to Canada beginning of May, when I did not receive them and could not get a response from dreamworld I contacted the airline direct, Air Transat. They informed me that the booking had been made, but then cancelled. I was very concerned and contacted Dreamworld Travel again and was told there is no problem I would receive my tickets by the end of May. When I did not receive them I chased them the beginning of June as my flight was due to be 28th June. I was told they would be with me by mid June. I did not get the tickets until 2 days before I left. I then noticed that the one name on the booking was wrong and when I mentioned this to them. They told me that it was my fault and I had to pay a further £100. When I said that I could provide evidence from April of when I noticed the mistake and informed them of this mistake. They took a different stance, but would not make the correction. It was only due to understanding Airline staff at the airport that there was not a problem and I could prove it was not my fault. But this involved me taking copies of all communication with Dreamworld. Please do not use this company. It really made the build up to my holiday stressful and worrying not only for me but also my daughter. PLEASE DO NOT USE THIS COMPANY AND READ THE REVIEWS BEFORE MAKING A BOOKING, sadly I did not read the reviews until after I have paid the monies. I found Andy very rude, and not very efficient at his job. I will never use this company again.

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