Like most of these complaints of customers who feel like they've been taken advantage of... I too have been bamboozled! I purchased a few articles of clothing from them a few months ago. I needed to return a top, but no one would answer the customer service line. I tried 3 times. One time I waited for over an hour on speaker, listening to the same classical music riff over and over and over... I just about went mad! Luckily, the top I was trying to return was bought off me by a friend of mine. But that wasn't enough to make me feel duped! I was also (unbeknownst to me) enrolled into their VIP program for a small monthly fee of 14.95 that they collect from you automatically every month. They would have gotten away with it for quite some time if I hadn't attempted another purchase today! See, TODAY I had a little extra money to spend and I wanted to buy that very pretty Opal and Garnet sun ring that they are always flashing at me via adware, all over my computer. I bought it and a few extra items to wash away this corona sadness... I spent a good amount! I also spent 4.95 to "rush" my order! But once I purchased these items, the confirmation I received stated that half of my items (I bought 6 items) were out of stock and restock dates are pending. And that due to the corona virus they are running behind in the warehouse. So, I was just wondering HOW you could sell someone something that wasn't in stock? And HOW could you take a 5.00 rush fee if you know you're not rushing anything but excuses?! I then got a bad feeling about dealing with customer service again (Customer PTSD!), so I decided to look up their Customer Service reviews. LO & BEHOLD! I found this. I read how they were taking money from everyone without them knowing or being ok with it. I read about how no one picks up the phone and if they do they make empty promises. So, I had my husband go look at our bank statements... Apparently we joined the club as well! The 'Thank you for your monthly payment of YOU GET NOTHING!' for 14.95!
Unlike the last time I called, I was able to get through. I canceled my order. I canceled that ridiculously suspicious VIP subscription. I told them what a low score they have for their website and why... the guy responded with: "I'm sorry Mam, that is an upper management issue". And the call was definitely outsourced. I asked him to send me an email confirmation regarding my purchase cancellation. He right out said "No, I'm not doing that". I asked if he can't, or he won't. Because in my opinion, if you can send someone an email confirming their purchase, you can send them one confirming their cancellation. Buy, he just said "I'm not doing that, but I assure you that your money has been refunded and the order is canceled". We Shall See... UPPER MANAGEMENT NEEDS TO STEP IT UP A NOTCH AND GET ON THAT!