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CHEATED ME OUT OF MY MONEY & kicked me down to fend for myself
If i could give them NO STARS. I WOULD.:: BEWARE:: THIS WAS THE WORST TIX PURCHASING experiencing ive EVER encountered!
It was my BESTFRIENDS birthday and I had gotten her tickets to see a concert at the LA Forum (we came ALL THE WAY from san diego)... throughout the day, i was trying to keep tabs on when they would send me my ticket. But as the day dawned closer and we were close to the forum... I NEVER GOT THEM!. I tried to find a phone number to call them because it was an emergency--but there was NO number to be found. The only contact information they have is an EMAIL address! I sent out emergency emails ONLY to find that THEY WERE CLOSED and would get back to me "as fast as humanily possible" - I went through their recommendation to contact the seller directly... reading through the instructions seat geek stated that there are "clues" on your email to indicate who is the ticket seller and what number to contact them. I looked at my email confirmation number... and could not find these so called "clues" in my confirmation email! I was soooooo embarrassed and upset we werent able to see the concernt,. And that this gift i got for my best friends birthday turned out to be a pain in the butt.!.
I contacted customer service the next day... the rep said that the ticket seller cancelled and refunded my money on the 28th. However, my statement showed there WAS CHARGED FOR THE FULL AMOUNT ON APRIL 29 and THERE WAS NO indications of any type of refund! Where did this rep get that information from? And why didnt they notify me!? If the rep and tix seller cancelled their tix on april 28th. I SHOULDNT HAVE GOTTEN CHARGED on the 29th!. AND THEY HAD PLENTY OF TIME TO NOTIFY ME about this issue! (the concert was on may 3rd) BUT i received no emails, phone calls about this cancellation. And i found out all these problems the day of the event. THAT IS UNFAIR. We drove to san diego to the LA to be embarrassed and upset that we took this trip for NOTHING!
I AM SO DISAPPOINTED in this customer service. Their indeceptions and lies when they told me that i got refunded.! SUCH a waste of my time and MONEY!
Tip for consumers:
it isnt worth the hell that i went through.
stick to stubhub.. even tho its more pricey..at least you got a phone number to their customer service to help u in emergencies..seat geek took my money, lied to me, & embarrassed me
Rachel Y.'s review of SeatGeek earned 4 Very Helpful votes
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I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise...
Rachel, thank you so much for sharing your experience and we are so sorry that it was a negative one. We would never, under any circumstance want any of our customers to feel embarrassed or lied to. I checked with our team and it looks like you're being helped by one of our reps. Just as our guarantee states, if by some terrible happenstance, tickets are not delivered to you in time for the show then you are not only refunded but additionally compensated. We have been so happy to get to help resolve this for you but I can not apologize enough that you and your best friend had to encounter this in the first place. Please email us at hi@seatgeek.com if you ever need anything.