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1 Review by Rachel

PersonalCreations

PersonalCreations

12/28/15

I was highly disappointed with the customer service I received and the actions regarding my order.

I ordered a gift for my grandmother in advance for it to arrive Christmas Eve. With that being said, I had payed for express shipping. I contacted Personal Creations and their response was there was no personalizations made to my gift so my order was canceled.

After looking some more in the database, she saw there was personalizations made to my order but wasn't sure as to why the order was canceled. I mentioned I did not receive any email regarding this matter and I'm not sure what authority the warehouse has on canceling orders.

In the end, customer service wasn't clear on what had occurred and wasn't willing to work on the fact of keeping me as a customer. I do NOT recommend this site.

Rachel Has Earned 3 Votes

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