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rachels866

Rachel S.

Contributor Level

Total Points
91

1 Review by Rachel

6/4/21
Verified purchase

Honestly this really lets you explore scents. You can have up to three a month but have the option to add on as many perfumes as you want. Some months I get my three normally billed and I add on seven! The problem is how fast they seem to sell out of everything that I want. In three hours I've had five scents removed from my que. A big improvement would be to reserve the perfume for the person who's que it's in. You can bet you get charged immediately. But it takes the entire month to get your monthly order. Why? My June order should be to me before July.The website and app are also very spotty. I have written numerous reviews for several scents to have them disappear. This is frustrating as I am in this to find scents that I wanna buy full size. I like to explore my options and when I go back on my thoughts on the perfumes. Only to have to re-wear it rewrite it and it gets old you know. Also add ons are a little bit more expensive than the subscribed - which is backwards from how every other service does this.

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jessical541
Jessica L. – Scentbird Rep

Hi Rachel, thank you for your honest message. So sorry to hear about your experience with our website and app. We'll definitely forward your feedback to our team. Rest assured that our team is always working on improving ourselves. We try to keep our catalog 100% accurate, but sometimes we sell out of certain products very fast, and it takes a while to refresh our database. But we do work hard on keeping it up to date. We appreciate your feedback and definitely will use it when bettering our service. Please email us at socialsupport@scentbird.com if you need any help or further assistance in the future. Thank you!

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