Rachel S.

On May 13,2015 I made an order with Butterfly Bowtique. I paid $55 for a bubble guppies tutu outfit for my daughters 2nd birthday to wear on her birthday. She said her turn around time was 3-4 weeks from payment to shipment. Well I emailed her the first time & she replied back saying every item is made to order so it will take 3-4 weeks from payment to shipment & said once its finished I would get a confirmation with my tracking numberoonce the label was printed. Well I emailed her 3 times and no response. I even went on her actual website and sent a message through there as well and still nothing. It is now going on what 6 weeks? And still nothing. No refund and no package. Pisses me off that someone could be so cold hearted to rip me off $55 and also do this to a 2 year old for her birthday. I had wanted it by June 12 but of course that didn't happen. I don't know what to do or who to report this person to. I will never order from this site to just be on the safe side. Yeah everyone on here may not be bad sellers but sorry I'm not going to take that chance.