Rachel S.

Love all the clothes. You get what you pay for with that. However, their customer service is pathetic. They say receive your package in 5-7 business days, but what they mean is receive your package in 5-7 business days from whenever we decide to ship it. I ordered an outfit on the 12th of October with intent to wear it on the 21th of October. They didnt even ship it till the 18th so theyre telling me the arrival date is the 27th (15 days after ordering or 11 business days). I talked to 2 customer service reps and they gave me the same answer youll receive your package in 5-7 business days from whenever we ship it then ask me if there is anything else they can help me with, as if that was suppose to have satisfied me. They dont care about customer service in the slightest.
Whats even more pathetic is that its not even shipped through a 3rd party. Its shipped direct to store and they cant do any better than 11 business days and shoulder shrugging.