Rachel S.

I purchased concert tickets online through www.bargainseatsonline.com. On the day of the concert we found out that the concert had been cancelled. Upon inquiring about a refund, I was informed that they would not refund my money even though their website clearly stated "100% guarantee refund on cancelled events". They reported that the email said "cancelled or postponed" so it did not qualify as a refund. I heard on the radio that the concert had been rescheduled and sent an email to the customer service asking for information. Because they had not sent me anything in regards to the rescheduled event, our tickets--- nothing!
The day of the rescheduled event I went online to double check everything was correct and nothing had been cancelled again. I found out that the concert had been for the two days prior. We had missed it because we did not have the correct dates. And because the company I purchased from had not given me the correct information on my tickets.

Needless to say I was pissed off. Especially because these had been a gift to my parents for their anniversary and I cancelled plans for my birthday in order to accommodate the postponed dates. So I called customer service very upset. Eventually I ended up on the phone with the supervisor because the customer service lady continued to argue with me. The supervisor was kind and sympathetic but he stated there was nothing he could do for me because the concert was already over. He reported that it was the customer's responsibility to check on postponements not theirs. He reported that they had no responsibility for updating their customers regarding postponement dates or tickets. He agreed that this information should have been in the original email but that they would not refund me my money for the tickets. I told him that this is their business (selling concert tickets) and they are refusing to take responsibility for this situation. That when you take someone's money for a service/event you are responsible for informing them of changes or updates.

I highly recommend that no one ever use this site to purchase tickets. They are crooks and do not take responsibility for their mistakes. I will never use them to purchase tickets ever again and I suggest that no one else does either.