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The first two reports were detailed only in criminal background. Since one report shouldn't have shown any information due to a legal expungement I can't call that accurate. I emailed, staff and my use of the site was far more important then my questions. After stating I wanted to make sure of whom we were doing business with, I never got another report. I could only retrieve "No Info Available. So, I believe they can deffinately control how much information is viewed. I told the guy, since I can't use it for my purpose, I would just cancell then. He said ok and hung up. They moved up the date that they pull my payment by two days, and when I called in to rectify this, she was "tightly nice" faking it and about to explode. Which she did when I said I had already cancelled. Then I couldn't talk without her cutting me off. She became rude and insistant that I hadn't cancelled because they recorded me. WOW... SO THEY RECORD US WITHOUT OUR CONSENT? I probably would have rated it higher because the two reports I did get were accurate even if they shouldn't display it due to our legal process. But the nasty way she insisted that I did not cancel because they have all my conversations recorded... I never consented to this. ENOUGH... I REFUSE TO SPEND ANOTHER NANOSECOND OF ENERGY ON A COMPANY THAT RECORDS THE PEOPLE THAT PAY THEIR BILLS. She kept nagging like a bill collector arguing with me and insisting they already got their payment... uh ah. Naw naw nawwww ya didn't!
Tip for consumers:
keep your correspondance with staff down to two word sentences.
USE A COMPANY THAT RESPECTS YOUR RIGHT TO KNOW YOU ARE BEING RECORDED! And plan on getting maybe two reports that have information at all.
Rachelle R.'s review of SpyFly earned 11 Very Helpful votes
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Hello Rachelle, we apologize that you had a less than ideal experience with our member support department. To clarify, we can't manipulate specific data that is available on our site, the only way we can do that is to remove a person's record entirely and we do that for people that request it. When you contact our member support department, our automated IVR system informs every caller that your call with be monitored and recorded (this is required by law) so we wanted to make sure that you were aware that we did inform you of this prior to recording you. We also apologize that you felt that the representative that you spoke with didn't provide you with excellent service, as that is our standard. We are hopeful to be able to offer you a better experience the next time you need a search... we are happy to offer you a month for free if you would like. Please contact us at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week.