Rachel L.

Bought a Logic microwave in October 2019. I was pleased it the item but on cleaning it, I noticed sever parts on the inside of the door, had melted. I contacted Direct Vacuums who told me to return the microwave'. It weighed 17K! Getting nowhere, I contacted Trading Standards who told me that it was the responsibility of DV to uplift the item for replacement under the terms on the Consumer Trading Act 2015. Well DV are a law unto themselves and rather than being left with the microwave, I had no alternative but to return it to them at my expense. On enquiring about the replacement, I was told that my microwave was a "refurbished" item not covered by the 2015 Act. NO it wasn't. It was NOT a refurbished item. This was a DANGEROUS situation. Waiting for the replacement but a lesson learned NEVER BUY FROM DIRECT VACUUMS AGAIN and tell others the same.