Rachel H.’s Reviews of FabFitFun & more

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7/30/20

The customizations that are done by an employee are seemingly random as they didn't align with any of the preferences I set. I also have not even received my box yet and it has been over a month, and as far as I can tell that is not uncommon. I understand the world is crazy right now and that there would be possible delays (which they didn't tell me) but the complete radio silence about delays in shipping is ridiculous. Also the app does not work (as in when you are typing something in the app you can't even see the words you are typing) and when your cart is being "downloaded to the system" it shows up as empty, which is heart wrenching when you spend hours on the app waiting for add-ons to be back in stock. The only offer to "make things better" is a 10$ credit towards the add-ons to your next box... so the apology for anything going wrong is giving them more money. I was very excited about the box and was telling everyone and anyone about it originally but that excitement had been pissed on by the apathetic company. The joy that I see some people show in comments and reviews seems to be a farce as I cannot believe those reviews are talking about the same company I have been dealing with.

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FabFitFun .. – FabFitFun Rep Over a year old

Hi Rachel! We're sorry to hear about your experience. Our boxes typically ship out within a month from successful scheduled billing and processing dates.

Due to the extensive safety precautions and social distancing measures implemented to ensure the safety, your order experienced a delay. On the other hand, we released our schedules for customization online and across our social media accounts to remind our members to customize their boxes. It can also be found under the calendar of events in your online account. We fully understand your frustration and strive to provide quality service to our members. If there is anything we can do to turn your experience around, please do not hesitate to let us know.

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