Rachel H.

I went to the Springfield location to try on wedding dresses and had an appointment mind you, the store was crowded and I felt like the consultant working with me wasn't actually focused on the appointment. There was three other ladies she was pulling dresses for and I was looking for an era specific dress to fit my wedding theme. She pulled this Melissa Sweet dress for me told me it was the last one and that it would fit my theme perfectly, now I didn't have anyone with me so I was relying on the consultant for honest feedback about what the dress looked like on me. Her exact words were " that dress is so you, it fits perfectly and looks amazing on you" I was unsure about buying the dress and told her that she told me it was the only one and they couldn't hold it for me. Worried I would miss out I asked her about returns she told me I could return it for store credit if I didn't like it. Ok fast forward to now I am completely unhappy in the dress it doesn't feel like the dress I'm supposed to have which makes me uncomfortable and I definitely don't feel beautiful in it so I call to find out about exchanging it for something else only to find out I can't return it because it's past the 90 policy. My wedding is in 5 weeks and I'm stuck with a dress I don't want to wear because the consultant wasn't forthcoming with the information about the return policy at the appointment. The customer service lady today didn't seem to care her solution was oh well you could always sell the dress and come in to purchase a different one. Are you bat$#*! crazy lady I spent 1600. 00 on a wedding gown I'm now stuck with plus all the jewelry to go with shoes, and over $500 on dresses for my daughters who are in the wedding oh and plus shoes for them as well. Davids bridal doesn't care one bit for their customer, their experience, or their big day all they care about is lining their pockets. The fact that they don't stand behind their product or admit that consultants lie to get the sale because surprise they work off commissions. Will never go here EVER again, and everyone else should run the other way.