Rachel G.

I had the same experience and received obviously fake Ugg boots. I contacted Joy to cancel my order because after all the redirecting to websites of different names and a payment handler at a different site, I realized I was being scammed. Unfortunately the boots had already been shipped from some Chinese express company. I thought I may never receive the boots. When they did come, I contacted my credit card company to start a billing dispute. You are not required to pay for items that are not authentic when authentic UGGS were promised. I am in the middle of this process. I sent a letter to my credit card company detailing my online purchase. I took the fake boots to an authentic retailer. I obtained a letter of proof from one of the their experts detailing how they could tell the boots were fake. I have heard nothing more from "joy". DO NOT BUY from this site.