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Shopping was easy, but shipping times are very delayed, been waiting over 10 days for shipping to be initiated, getting worried that it will never ship
The overall customer service at Pottery Barn is HORRIBLE. The worst! I have spent over $******* at this store in the last 2 months, and when ordering curtains they did not give me enough hooks to hang the curtains (the hooks COME with the curtains, they are not an extra purchase) I had to call 4 times, no one could help me, I wrote a customer service email explaining situation and concern, I never got a response. All I got was an email notification with an order showing a quantity of 2 of the hooks, I needed 12 of the hooks, so I still will not be able to hang my curtains, AND those two hooks are expected to be here in 9 weeks! They should have been sending them via overnight and apologizing for the situation. Instead I have to search other stores and sites to find a hook that will work to hang these things! What a waste! I never want to purchase anything from here ever again!
Rachele R.'s review of Pottery Barn earned 4 Very Helpful votes
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Returned shirt via USPS. Received by F & F. Several emails to negotiate a refund. Seemed to...
I ordered medium in a short sleeve shirt. It was very long, especially between shoulder and...
Hi Rachel! Thank you so much for taking the time to leave this review. We really appreciate your business. We’re also so sorry that your experience with our current shipping time frame did not match your expectations. This is on us. To ensure that this will not take place in the future again, we are now taking extra precautionary steps to improve our current shipping time frame.