I requested a refund the same day I ordered the test. I read some negative reviews online which scared me away from submitting samples. The company has not granted a refund in the time frame it said it would. The emails from the company are full of mistakes and errors. It seems fraudulent & I can only dispute the charge, moving forward.
Thank you Rachel, as you'll have seen in the Terms and Conditions, refunds can take up to 30 days, due to the global banking service. However, it is processed from when we receive it.
Thank you Rachel, as you'll have seen in the Terms and Conditions, refunds can take up to 30 days, due to the global banking service. However, it is processed from when we receive it.