I kept seeing the cutest pink pea coat all over the web, but every other site showed that it was sold out. Then I saw it in my Facebook feed by Rose Wholesale. I knew it could be dicey, but the price was cheap, so I went ahead, but stuck with just that one item.
It arrived today, after what has probably been close to 8 weeks, and just is not the same item as in the photo. Firstly, the material of the coat I liked in photos looked to be some kind of good wool/cashmere blend. Sturdy stuff, and you know, coat material.
What arrived has the same weight and feel as a baby blanket or some fuzzy pajaam pants. It's soft, but more like velour, and has no real shape other than for the ruffle effect as seen on the original coat photos.
I think what this company does, is take images of various products from all over the web, throw them up for sale, then they make something 'kind of like it' and send it to you. That's probably not legal, but since they're in China, it would be hard for anyone to do much about it.
I have an excellent credit card company, so even though it wasn't much money (about 40 bucks?) I'll go ahead and get the charges reversed.
I will mail them back the coat to be fair, but I'm not going to even try dealing with the nightmare of communicating with them as I've already read THOSE reviews!
Just check out their response below! They obviously copy paste their replies without even reading the reviews. They're saying the item was 'damaged" LOL
I received it TODAY and still have it, so how would they have photos of a damaged item?
After claiming the 'damage' they ask me for the order number, because of course they have no idea which item I'm even talking about.
Nope, no scam there, guys!
Save your money.
Thank you so much for your important feedback. We are always very grateful to hear from our customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind tell me your order number? I will check this issue for you.In this particular case, we respectfully disagree with our customer’s description. We state very clearly that all returns are subject to inspection and when we looked at this, we found multiple problems. (We have kept photos of this damage for our records). The manufacturer would never accept this back from us as it was clearly abused. You can contact our customer service first and then discuss this issue with our colleague.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kindly
Erica
Rosewholesale Service