Thumbnail of user rachelb92

Rachel B.

Contributor Level

Total Points
88

1 Review by Rachel

  • BikesDirect

8/5/16

BOTTOM LINE, ASSEMBLY AND LABOR WOULD NOT NEED TO BE COVERED IF THE BIKE YOU SENT WAS PROPERLY PACKAGED. BY SENDING REPLACEMENT RIMS YOU AGREED THAT YOUR PRODUCT WAS PACKAGED POORLY. SO BECAUSE OF YOUR POORLY PACKAGED PRODUCT, I, THE CUSTOMER, SHOULD BE STUCK WITH THE ADDITIONAL COST? AND ON TOP OF THAT, THIS WAS A BIRTHDAY PRESENT FOR MY HUSBAND WHO HAS BEEN GOING BACK AND FOURTH WITH YOU FOR 2 MONTHS NOW

Thumbnail of user mikes244
mike s. – BikesDirect Rep

We value you as a customer and we apologise for the poor handling of your bicycle by UPS. We ship hundreds of thousands of bicycles every year and this sort of damage rarely happens. Sincere apologies for your frustrations and we are sorry that you are not satisfied with what we have offered. We will send you a return label for the bicycle and the replacement wheels and a full refund upon their return. Our customer service will be contacting you on Monday or they may have already done so.
Best regards,
Joe
Bikesdirect.com

Rachel Has Earned 8 Votes

Rachel B.'s review of BikesDirect earned 8 Very Helpful votes

Rachel hasn’t received any thanks yous.

Rachel doesn’t have any fans yet.

Rachel isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rhein
3/22/24

After buying 4 bikes from them I know these are seconds from the production of branded bikes....

Thumbnail of user alank174
3/14/24

3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn....