Rachel B.

My experience with MyPilotStore.com was terrible. I paid for 2 day shipping, they sent me a defective product (I took photos), I called immediately, and then at least twice more, sent an email with photos requesting a return authorization, which they dragged their feet on sending, and they failed not only to refund the monies for two-day shipping, they also withheld monies for return shipping. Unbelievably poor customer service.

MyPilotStore did NOT stand by their product, did not communicate timely, did not honor what was promised to me, and kept funds that were rightfully owed to me.

I submitted all of this in a review to their website, and they have yet to reach out, post my honest review, or make this right. In fact, they have censored my review. I have not "flamed" them, but I have written what is true, yet they did not post it.

There is a reason they have reviews disabled on their Facebook page.