Rachel B.

I ordered two items from therealreal.com and only one was shipped to me. When I checked my order online to see when the rest was coming, I saw the whole order was marked shipped and delivered. So I emailed customer service, explained the situation, and asked for a tracking number for my missing item #2. I got a reply right away that was very nice but the person just said "We sincerely apologize for the delay in shipping your order"... so I replied again asking for a TRACKING NUMBER for the item #2 once it shipped. Then customer service replied and said "We have sent an urgent message to immediately locate and ship the package to you via overnight shipping once ready"... and I was like UGH... at this point it was a week after I'd originally placed the order and paid for quick shipping. Two days later I nudged for an update, and they said they needed another day... then another day passed, and they told me the dress was unavailable and that they'd refund me. That led me to continually check (and then finally call) my credit card company to confirm the refund. So dumb! Such a waste of time! In contrast, a few days ago I got a very similar dress on Poshmark and it was delivered no problemo in 3 days. Get it together, therealreal.com... not for me (because I'm never coming back) but for other shoppers.