Rachel A.

I purchased next day shipping on Monday for an item I needed for a bridal party on that Friday. The next day shipping cost about $30, and it ended up taking over a week, arriving the next Tuesday. On the Wednesday afternoon after I purchased the item--when I realized that next day shipping wasn't actually next day shipping--I called customer service to cancel the order. After all, the item was still in processing--it hadn't even been handed over to FedEx yet. The customer service representative was very rude and absolutely insisted that the order could not be cancelled, and that I would have to pay a fee to return the item and that I would not be refunded the shipping price. She finally yielded to pay for return shipping, but I still lost out on $30 and had to receive the item and then send it back. This website and company is a serious bust--don't bother buying anything from here when your local Macy's has more silk products for less with instant gratification.

So, this review is based mostly on my first interaction with their customer service. I ended up buying two brand-new shirt designs (after 5 purchases in total), and while one came in looking fabulous, the other did not (see pictures). Not horribly surprised there, I mean, after all it's a brand new design. Things can go wrong in the printing process, it happens! So it was time to check their Customer Service...

I sent in the exact pictures seen below (minus the email of course), and BOOM! In less than 24 hours I had that response in my inbox and a receipt for a new order of the exact shirt at no charge and no shipping and handling. I guess I get to keep the messed up shirt--it'll make for a nice comfy pajama shirt--so no complaints there!

That's some great customer service right there.

READ THE REVIEW BEFORE LOOKING AT THE PICTURES! The pictures show the ONLY bad product I have ever received. Normally their prints come out looking GREAT!