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2 Reviews by Rachel

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TeePublic

TeePublic

7/7/16

So, this review is based mostly on my first interaction with their customer service. I ended up buying two brand-new shirt designs (after 5 purchases in total), and while one came in looking fabulous, the other did not (see pictures). Not horribly surprised there, I mean, after all it's a brand new design. Things can go wrong in the printing process, it happens! So it was time to check their Customer Service...

I sent in the exact pictures seen below (minus the email of course), and BOOM! In less than 24 hours I had that response in my inbox and a receipt for a new order of the exact shirt at no charge and no shipping and handling. I guess I get to keep the messed up shirt--it'll make for a nice comfy pajama shirt--so no complaints there!

That's some great customer service right there.

READ THE REVIEW BEFORE LOOKING AT THE PICTURES! The pictures show the ONLY bad product I have ever received. Normally their prints come out looking GREAT!

Tip for consumers: Check the New Shirts section often. New shirts are a mere $14.00, compared to the usual $20.00 price tag. You can get a lot of great shirts of your favorite "whatchamacallitz" for great prices this way. I generally recommend 2-3 shirts per order, as the shipping is usually around $6.00-$7.00 per continental US shipment. This maximizes your shirt to payment value.

Additionally, on the print quality, it is what I would consider middle-of-the-road. Wash shirts carefully for max lifespan!

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WinterSilks

WinterSilks

6/6/15

I purchased next day shipping on Monday for an item I needed for a bridal party on that Friday. The next day shipping cost about $30, and it ended up taking over a week, arriving the next Tuesday. On the Wednesday afternoon after I purchased the item--when I realized that next day shipping wasn't actually next day shipping--I called customer service to cancel the order. After all, the item was still in processing--it hadn't even been handed over to FedEx yet. The customer service representative was very rude and absolutely insisted that the order could not be cancelled, and that I would have to pay a fee to return the item and that I would not be refunded the shipping price. She finally yielded to pay for return shipping, but I still lost out on $30 and had to receive the item and then send it back. This website and company is a serious bust--don't bother buying anything from here when your local Macy's has more silk products for less with instant gratification.

Tip for consumers: Do not buy from this site. Just don't.

Service
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Rachel Has Earned 15 Votes

Rachel A.'s review of TeePublic earned a Very Helpful vote
Rachel A.'s review of WinterSilks earned 14 Very Helpful votes

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