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1 Review by Rachael

SmartBuyGlasses

SmartBuyGlasses

2/10/18

I purchased glasses for my boyfriend in November 2017. A week later received an automated email saying they frames we selected had been discontinued (although the website said they were available at the time of purchase). The email had no instructions on how to update the order.

I emailed customer service with the details of another frame he liked, to change the order. It is now Mid February 2018 and I have not had any confirmation the order has been changed. I have emailed countless times, plus messaged them via their website contact form. It seems they only reply to messages from their contact form - but then don't reply once you respond to their message.

Hopeless!!!!!!!! Extremely poor customer service. i have ordered though this company before and my experience was good. But I will never use this company again.

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Rachael Has Earned 4 Votes

Rachael T.'s review of SmartBuyGlasses earned 4 Very Helpful votes

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