Rachael O.

ConsultantI made my first purchase in March and it was processed and shipped out the next day and received two days later, I couldn't have been happier. I have skipped a few months for VIP and haven't had any issues with that. I went to place my second order for two pairs of shoes and after placing the order I found another pair I wanted to add on. I sat waiting on their online chat for 15 min and eventually called them. I was told I could not amend my order because it had already been processed, shame I didn't want to pay shipping twice so I didn't order the third pair although, I thought "great its been processed, it will ship out soon!". That was 5 days ago, I called today to ask the status and was informed that they cannot tell me when they will ship out. I asked what their standard ship time was and I was told 24-48 hours. I am 5 days after placing an order and they could not tell me when my order would ship. The consultant was polite and offered me $10 compensation, but I asked her if she could just expedite the order to ship out today and send it express delivery instead, she claimed she couldn't do that. Very disappointing to order something and wait over 5 days for it to ship especially when they are shoes that they have in stock! The excuse was labor day weekend slowed them down. I work in eCommerce and I am extremely disappointed in the service that I have experience. When you are so far out of your committed ship window to a consumer you should be able to expedite orders. Shame, I enjoyed the site (although not mobile friendly) and the first two pairs I received but the lack of customer service won't have me returning I will take my shoe shopping elsewhere.