Rachael-Lea R.

Tried DHgate for the first time as I was just opening a Shopify store. Excited by their cheaper prices, I jumped right in. I spend 1200. 00 for a facial mister, paid with it with my credit card. The amount was taken from my credit card, only then to be asked to verify the payment. Fine, i did that. They requested, the front and back of my card (with numbers blurred out) a copy of my bank statement, proof of credit card payment... they asked for everything but the shirt off my back. I sent it anyway. Only to have my order sitting in "verification mode" for a week. Trying to reach head office is like pulling teeth. The online customer service reps are quite good, i must admit. Very helpful. Unfortunately, the folks they report to, are not. I'd get different stories all the time. I got emails telling me that my payment was approved, only for the rep to tell me it's not. Eventually, after about a month of back and forth, I requested a refund. Again, the same run around. Took over 20 online chats with a representative until i finally received my payment back today. Highly unprofessional. I will never use them again, and highly suggest you don't either.