Rabiya L.

I am not shocked at the fact macy's are closing, they are one of the most deceiving companies I have dealt with. I made over $500 purchase, half of which was fragrances, it says on the site there's a free gift with purchase, if I spent $85 or more, lucky for me the supplies ran out, so when I called they said we can offer you 20% off your purchase, I said ok, puts me on hold and hangs up on me. When buying things, macy's store is a different entity than macys.com, but when I have to return I can go to store and return. WTF?!?! Type of business is that. I also selected free 3-5 day shipping, NOT 5-7 DAYS because there's an extra discount if I pick that option, but no the stupid operator is arguing I didn't pick that. $#*! I didn't get any discount. $#*!in hate the service... I would give no stars if I could. I hate coming to them, and now more than ever I am going to avoid them. They just lost a customer who spends more than $5000 + a year. Hell with it, I'll take my money where I get good customer service and they appreciate my business.

Oh I forgot... when I called the store to see if they have the same promotion as macys.com they rudely said no and hung up.

When you think of MK it's not that expensive, but for average ppl it is somewhat luxury and a name! Their website is ok, but customer service and returns are a hassel! I placed an order when they had the sale going on before the fall arrivals! Order wasn't that big but with bags i ordered leather cleaner, which leaked all over upon arrival. When called the phone rang for a good minute, and than answering service started on to hold and you will be assisted, that was on for a good 10 mins, and I after the rep came on, I think she was on drugs, the way she talked, I had to make her repeat everything she said since I couldn't hear her, and that she wasn't making any sense. When Asked how long will it take to get a credit before I place another order for a stuipd leather cleaner, she said 3-4 weeks, I said is there a faster way? She said I don't know, I said can I go in store and get it changed, NO I DON'T KNOW ABOUT THAT THEY ARE A SEPERATE BUSINESS. And every store has their own policy. WTF?! How am i suppose to know about that when buying from MK. Apprently MK company is as superficial as MK himself! ONE MORE THING! IF you have canadian friends place an order on CANADA site, since with currency exchange at 30% now, it's an extra discount! Because Canadian site is charging $398 CAD as USD $398 for the same item. Good luck and happy shopping!