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I was a large customer under one email address and, for accounting purposes, needed to order under a new account. I opened the account at wine.com and placed an order for 2 cases of Cava. The order was a rush due to limited time i had before an event. Instead of calling me to confirm the order they canceled it and shut my account down assuming fraud. Further after multiple calls I found their customer service to be EXTREMELY poor. Moreover I finally received an email explaining they suspect fraud and they will not process any of my orders in the future. In my time i have purchased over 50 cases from them over many years. Big screw up on their part and why? Because they simply didnt take the time to call a customer and just canceled. Nice move wine.com. I assume you are aware you are in a competitive market? (hint, I also OWN a winery!) Next time consider what customers you decide to treat poorly with assumptions and failed fraud algorithms. Another site took my order and fulfilled it fine. I have taken my business elsewhere and will never order from them again.
Tip for consumers:
Yes, use another vendor. Wine is a competitive industry and you have options. VERY poor customer service experience.
Products used:
Went to another store having wasted 2 days messing with them. It was quite a simple order they botched by poor assumptions and a lazy approach to flush the order out. A simple phone call would have resolved the matter.
R A.'s review of wine.com earned a Very Helpful vote
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