Absolutely appalling. The sales pitch is a stark difference to the actual delivered product. The CV created was even worse than my previous one! I asked to be downgraded to the lowest plan (which is far too expensive for the quality of the premium product) as a compromise, and have had no response except to threaten me with collection agencies. There's no way to contact or escalate to management. So now I'm faced with collections agency or pay for a ridiculous amount for a service that's not been delivered.