quynh h.

If i could give them a 0 or minus star, i would. A total scam. The agent didn't specify that I wouldn't be able to cancel the contract just because. The member would have to meet the requirements to cancel the contract! So ridiculous! So I'm too busy working and cannot go to the gym but I cannot cancel my membership because that reason doesn't meet their criteria. It's my money but I'm forced to pay for the service that i cannot use. I relocated and went to cancel my membership. I emailed them my new work contract to prove that i moved somewhere else. My membership hasn't been canceled yet after 2 months. They still charge me every month. And when I call them, they say they lost my cancellation form and now i have to send them everything again.