We purchased 5 neon lights, had a problem with one of them not lighting. Requested a video and sent it to them. They sent a replacement part but received it broken. We've been calling since before covid and still have not heard back or returned an email. We've sent numerous emails and called a few times, left messages with personal cell number but nothing.
I also told them we need more neon signs but they never followed up which tells me they are not a reliable company, bad customer service and i would not recommend to anyone.