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Quintus P.

1 Level 1 Contributor
  • 1 Review
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Experience: Food & Drink

Member since January 2021

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1 Review by Quintus

1/24/21

Instacart

I just posted a review of their service on their page and they promptly deleted it.

My review detailed how we've had many negative issues with their employees in the past of stating that the groceries we ordered were out of stock or did not exist. Tonight was the final straw for me... after the umpteenth time that we had this issue, I finally decided to handle it myself. About 20 minutes after we had our groceries delivered, I went to the store to verify that the items the employee said were missing/out of stock were indeed not there. As expected, I found ALL of the items that were claimed to be gone (and it wasn't just one or two items that they said were out of stock, but an entire list). A couple of examples- employee said that the toilet paper we ordered was out of stock- there was literally an ENTIRE PALLET of the toilet paper there... not in some obscure place, but right there... on the toilet paper aisle, with all of the other bathroom tissue. Another example- the employee said that the store had a sale with their strawberries at 99 cents and they were cleaned out and completely out of them. When I arrived, not only did the employee lie about the price on the strawberries, but I found TWO ENTIRE DISPLAYS of them. The first one was obviously picked over some (but there were plenty of strawberry packs still available for sure), but the second one was COMPLETELY FULL. Again... not in some obscure location, but right there in the produce section... with all of the other produce.

I called the customer support line to express my grievances at *******822. I normally don't write negative reviews because I get it... that sometimes things happen or perhaps they hired the wrong employee. But when we've had so many issues all with the same problems, it is clearly not just an employee issue- it is a company issue... from the way the company is organized, how they train their employees, or how they manage those employees. Blaming the worker only works for so long... but after so many negative experiences, this is definitely a company problem. And the fact that they removed my review immediately, tells me that this company is in fact entirely trash and lacks integrity and transparency.

See attached pictures of the items that we were told were completely out of stock and how obvious it was for me to find them:

Products used:
Groceries

Service
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