On April 7th 2019 I started conversations with a wheel specialist from fitment Industries. A week and a half later after discussing wheel size, offset, and Design a wheel was chosen.
He even suggest what tires specs work best for my setup even though they were not being purchased from them.
Unfortunately that's as good as it was going to get!
The day before I was to bring my vehicle home from the dealer I took my tires and rims to the local tire Shop and had them mounted and balanced. The following day I attempted to install the wheels and They didn't fit!
After 3 days of back-and-forth emails that got me nowhere I finally decided to take matters into my own hands . A acura MDX forum I follow informed me of the correct bolt pattern. The so-called wheel specialist that I had spent a week and a half emailing with picking out the incorrect bolt pattern for my truck!
Their idea of customer service is to have you tied up for days at a time trying to rectify a problem by email. Out of patience I insisted that we Rectify this problem by phone.
Even that did very little to help.
As they could not seem to get on the same page as to what their next move should be in regards to returning or even what my actual bolt pattern is!
Weeks have gone by now at this point & I have spent days and days of sifting through their catalog to try and find alternate wheels that would fit my vehicle only to have them continuously tell me that they would not.
Needless to say I ultimately ended up doing all of the legwork myself. Finally after being frustrated with the even longer wait times to get to a conclusion as to what we were going to do I called to speak to yet another representative.
Informed them of the whole problem And the replacement Wheels I wante that would fit!
Gave them my specs and bolt pattern and ask for a swap.(may 11th 2019)
On that day I believed we had finally reached a conclusion. But six days later and I still have yet to receive a confirmation email telling me that my order has been shipped.
I have bought more rims than I can count in my life. From places like eBay, Amazon, straight from the distributor, Craigslist and even people I don't know from a can of paint!
And I have never had any problems remotely similar to this before.
Especially not after spending a week 1/2 of preparation with a specialist.
I wanted to just cancel the order all together & return them their wheels and buy from someplace else. I would have the wheels on my vehicle by now!
But that wasn't an option either because they would have charged me a restock fee which would have only added to the hundreds of already wasted dollers due to there mastake.
This may not happen to you?
But I could!
It's been over 30 days and I still have no wheels on my vehicle. My advice. DON'T GAMBLE!
This type of mistake should not happen with a company called fitment Industries.