Developed in part with a grant from
the National Science Foundation


  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Finance

Member since July 2019

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by QI

My family relocated to California last summer, purchased a new car and new auto insurance from Metromile as I don't drive much. During recent policy auto renewal, I found the insurance rate increased due to "A previous drive license suspension on August 25, 2018". The actual rate increase started long time ago but I just didn't realize. August 2018 is the time my family relocated from Massachusetts to California and I changed my DL from MA to CA. I'd never had DL suspended and believed this is just a mistake. I contacted Metromile and they asked to provide written proof from DMV. I contacted both MA and CA DMV, got required written proof indicating there is no DL suspension. Then I submitted the proofs to Metromile and their underwriter asked me to "provide documentation that specifically state that your license was never suspended in any state". This is ridiculous considering my 20 years driving history and lived in 6 different states. They refuse to correct the rate and process the refund. I cancelled my policy immediately and switched to another traditional auto insurance company. Don't want to any business with Metromile.

Not to mention they will bombarded you with messages/emails if the pulse device signal is un-detected for any reason, and threat huge penalty. Their rate is not cheap at all compared to other company even though I drive less than 5000 miles each year.

QI Has Earned 7 Votes

Qi W.'s review of MetroMile earned 7 Very Helpful votes

QI hasn’t received any thanks yous.

QI doesn’t have any fans yet.

QI isn’t following anybody yet.

Similar Reviewers on Sitejabber


Metromile is fine until you need them, then they throw you under the bus. Horrible customer...

S J. reviewed MetroMile

I've had two instances when I needed roadside assistance, once for a dead battery and once for a...