Qin L.

Really bad experience with UPS Canada. On early morning of May 24th, I paid a premium price for Express Early AM delivery (fastest one among services) for a small package from Toronto to Kirkland, Quebec. But for some unknown reason, my package was left behind at its dispatch centre in Quebec on the morning of May 25, which results in UPS failing to deliver the package which was guaranteed on the waybill. Ironically, UPS Canada's tracking system showed that the receiving facility was closed. Such a liar! One of the supervisor at Customer Services called me couple times on the afternoon of May 25th and promised to get the package delivered before 8:30 am Monday, May 28th. Again, UPS failed to keep its promise! The package was finally dropped off almost noon time May 28th. In order to track the package, I spent many hours over the phone talking to customer service reps. They either did not know what's going on with my package or intentionally lied to me. I was very disappointed and frustrated. What a lousy service UPS Canada provided. I paid a premium price for the fastest service but ended up with a delivery of TWO business days. Shame on you, UPS!