Try to cancel an order before it was shipped. Talked to customer service and they said that will call the distributor and let us know. Never heard from them and the item was shipped. Called again customer service and requested a return. Customer service said that i'll get my money back and he will request a returning pre -paid label. Guess what? After we hung up I received an email with instruction how to send the item back at my cost -no pre-paid return label like they told me. So, they tell us one thing but reality is different. DO NOT BUY FROM THEM. STAY AWAY.