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I bought a leather bag and when i got it, it doesnt look like what was posted online so i returned it the next day and the few days later i received an email on 12/26 that they lazada received my return and feedback will be given within 5 days so i waited but there was no feedback for almost 3 weeks i contacted lazada via chat once a week and was given the same chat script assuring me they will coordinate with their warehouse and i should get a feedback within 48 hours but i never got one and on my last chat, someone called me and i was informed those agents i chatted with didn't coordinate with their warehouse so she said she will do it and knowing i was lied multiple times i doubt im gonna get updates i waited 17 days including this day and i haven't received my credit yet
Puting T.'s review of Lazada earned 6 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi puting t., we totally understand how you feel about what happened. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!