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I am extremely disappointed to say the least in regards to not being able to get a refund for the days not used due to an emergency that the night clerk at Iti alpenhotel Kaiserfels in St. Johann in Tirol Austria was aware of. This situation was totally out of our control and should have been taken into consideration. I expected from such a reputable hotel that they would make an exception to their rules in my case but ended losing $1,500. Just to a note to all travelers, research the hotel before you book it. Don't believe what the booking sites tell you.
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