Puja P.

Pathetic service, would give a zero or negative rating if was possible. I had placed an order of cake and flowers for my mother's birthday on this website. First they didn't send any order confirmation email, then order was not delivered on the day promised. When I chased customer service(agent - Savita) next day I was told they will deliver it that day(1day late already). Still it was not delivered and no communication whatsoever about that. I sent them email 3rd day asking for refund, no reply to it. 5th day I contacted them on chat again, for every question I had to wait 10-15mins for answer with no satisfactory response. Agent (Fatima) was not trained nor resoureful to answer queries correctly.
Now I am being told I will get refund after spending so much time in wait of replies and again I am getting lesser thn I paid for for which again they couldn't explain me the reason.
Overall very bad experience. Never going to use this service again and advice the same to others.
-Puja