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Their review system is non-transparent, asks for a lot of extremely sensitive documentation, and then if you have any issues with the verification process, it's almost impossible to get verified by their "referees" because the wait is insanely long. The waiting process is also very anti-consumer as it does not "hold" your spot even though the lines are over 2 hours long. This process is undoubtedly designed to "drop off" people who cannot sit in front of a screen and wait hours for their verification process.
Tip for consumers:
If you are a business choosing ID verification services, there are better ones out there than ID.me.
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* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Publius N.'s review of ID.me earned 19 Very Helpful votes
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Concept is great. Hard to get to IRS signin acct. Hard to use a security app like 1Pass due to...
If you're not used to doing everything on your phone, the instructions aren't that easy to follow.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team