Ordered a plush electric blanket that turned out to be made of very thin material that left the wiring vulnerable to damage. Immediately contacted company for return instructions with RMA. They did respond promptly, but then informed me of their 15% restocking fee along with warnings that 1) the refund would be reduced further if they did not receive the item back within 15 days of RMA issuance, and 2) the refund would be further reduced if any of the multiple steps described (in prose form) were not followed in the return process. There was NO return label (undoubtedly hoping the customer will not get the return address exactly right & then they can keep the ENTIRE refund). Don't waste your time & energy on Dealyard. There are lots of great companies out there who don't put you through all those hoops & will return your entire refund.