Charged me £144 just to come out no more than 10 minutes only to tell me they have no parts to fix so need to come out again. Came out again and charged me 2 hours labour (in fact he was only here for 30 minutes) and parts. They take the money first before any work done. I cant understand how they justify £144 call out charge and £288 labour when in fact the total time spend in the house was only 40 minutes. Total rip off. Stay away from this company unless you have too much money to throw away