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1 Review by Priya

Ferns N Petals (FNP)

Ferns N Petals (FNP)

3/10/19

Worst Experience .. Fern n Petals has spoiled my special 1st month Anniversary day which I won't forget.. Ordered a surprise cake for my Husband with lovely message on card and the FnP team has sent wrong card, wrong message with some other Name.. And this is not happened 1st time with me, previously also they forgot to send card with cake but i didn't shared any negative feedback but this time they hv crossed everything.. I m not gonna use this app again in my life and will share with my family and friends also not to use this app..
I had complained about the same to customer care & the executive was unprofessional, I think FnP team doesn't understand someone's feelings and emotions, he should hv taken some steps to avoid this feedback, atleast he should hv given some alternate option or service recovery, I hv requested him to deliver the right card but he denied, which was not at all acceptable.. (FNP Team plz understand & better u guys keep this in your mind that we don't order or give our feedback for refund or for service recovery) we just want our order to be delivered correct and on time..
My order ID - 9548489

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Priya S.'s review of Ferns N Petals (FNP) earned 2 Very Helpful votes

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