Priyanka S.

I would like to describe my experience with MMT(which is in fact a huge brand name), provides worst customer service, treats customer like $#*! once the payment is made. Lots of faults and bugs in their app and functionality which they didnt care to accept as their mistake.
So, I made a booking for a hotel(non refundable), due to some emergency situation I could not reach on that date, So instead of cancelling there was an option provide to modify the booking dates.
I proceeded with the modifying, No notification, No prompts were shown to me, directly booking was cancelled.
Its been more than a month now that am following up with CC of make my trip, No response, No call backs, No care for the issue raised.
Today wen I demanded to talk with the manager or some senior supervisor, I got a reply back that Its my fault that I tried modifying the booking. So no refund or anything will be provided.
I lost like ******* behind this stupid make my trip.
Now all I can say is Never use make my trip, always prefer direct bookings.