I am student, secured admission in IU University of Applied Science, Berlin, Germany.
I was supposed to travel on 29th Apr 2021 and before travel, I booked a room in 66 Monkeys, through HousingAnywhere platform. The advertiser who dealt with me is Maxi. Below is her photo identity hosted over HousingAnywhere.
I have paid first month rent and the service fees as 650 + 162 = 812 EUR.
Just before my travel, on 26th Apr 2021, Federal Govt of Germany imposed travel restrictions on first time travelers from India, although Student. So, after I got this information, I told Maxi about the current situation, and she said that she understands the situation and I should keep her posted about the happenings. There was no information from her side stating what needs to be done in all such situations. I was expecting her to tell me that i need to cancel the booking asap since it is going to be considered my booking as if i have staying there (although it was just booking and i was not physically occupying the room). I still have not cancelled the booking on my behalf. This booking is cancelled by Maxi, stating that I have not paid the rent for second month and also the caution money. And I am going to lose the whole 862 EUR. I think this is ridiculous and not justifiable.
I can understand that somebody cancels my booking, says that the money is kept secured with HousingAnywhere, and will be utilized as and when I confirm the booking once my travel is finalized. But that's not the case here. I am not at all happy with the response that I get. And now she is not at all responding to my queries. I need assistance. Otherwise, I really need to look for the options that can assist me lodge a complaint against Maxi and against HousingAnywhere. Also, I don't think that I will be able to recommend HousingAnywhere, anybody in future. I think this is a scam and somebody should voice the concern.
For me, 812 EUR is not a small amount. She was even insisting me to pay the caution money of 1300 EUR, which thankfully i have not paid. But I am worried about my money. And I want each EUR back in my account.
Any pointers will help me here.