Priscilla P.

I booked a room through Agoda and their website switched my date after clock turned 12. When i attempted to check in at hotel minutes after booking the hotel said check in was at midnight. They said Agoda often makes this mistake for customers and they couldn't switch my reservation to current date. They said only Agoda could authorize change and when I spoke to Agoda they said only hotel could authorize cancellation or switching dates. None of them were willing to authorize and I was stuck paying for a hotel for a night I wasn't even going to be in town. Worst customer service ever. Rude, and unprofessional. I will never use Agoda again.